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Private Packagist Enterprise
- Quick Start Guide
- Private Networks and Firewalls
- Using Private Packagist in a Composer project
- API Documentation
- Security Monitoring
- Synchronization FAQ
- Private Composer Packages
- Mirroring Composer Packages
- GitHub, Bitbucket, GitLab and Other Integrations
- Security Monitoring
- Dependency License Review
- Vendors: Customer Setup
Private Packagist Enterprise
System logs and information
If you contact us to request support please send along a support bundle file. This file can be generated with Replicated and contains all relevant system and container logs which we may require to analyze problems with your Private Packagist Enterprise installation. You are welcome to download and inspect the logs in this file yourself as well.
Generating a support bundle
You can generate a support bundle from the Replicated Management Console on port 8800 by navigating to the Support tab and clicking on the "Download Support Bundle" button. Alternatively you can use replicated's command line interface to generate the support bundle on your host system:
In case generating the support bundle via replicated's command line fails then you can run the following command:
docker run -it --rm \ --name support-bundle \ --volume $PWD:/out \ --volume /var/run/docker.sock:/var/run/docker.sock \ --net host --pid host --workdir /out \ -e HTTP_PROXY -e HTTPS_PROXY -e NO_PROXY \ replicated/support-bundle \ generate \ --channel-id 6e3299f45997e91132719014584b06e4
This command will generate a support bundle with less information than the command above, but it may still be helpful if the replicated command does not work at all. It will ask you interactively to upload the file, but please contact us regardless of whether you upload the bundle through or want to send it to us separately, as we are not notified automatically.
Manually inspecting logs
If you are unable to generate a support bundle through either of these mechanisms
please include the output of the command
docker ps -as which will list all
containers including containers which terminated because of errors. Further
you can then retrieve logs for each of the containers using
docker logs <container-id.
Of particular interest are the logs of the containers replicated,
replicated-operator, repo, worker and ui.
Waiting for app to report ready ...
Once you start Private Packagist Enterprise from the Replicated Management
Console the dashboard will display a spinning icon and let you know that it is
waiting for the application. Replicated is now waiting for the web health check
of Private Packagist to return a 200 OK response. If this message does not
disappear in a timely manner, the health check is most likely failing. You can
view details on the health check report by inspecting the logs for the
container (not the
replicated-ui container which is only responsible for the
management console). Look up the container id using
docker ps -as and then
view the logs using
docker logs <container-id>. If the health check is
failing the log will contain a JSON structure with all system checks and their
respective status and error messages.
devicemapper I/O errors on docker service
If you are using RedHat Enterprise Linux RHEL 7.x, try setting the option
MountFlags=slave in the Service section of the docker service configuration
usr/lib/systemd/system/docker.service). After making this
change restart the docker service and make sure to reload the system
Invalid x509 keypair: tls: failed to find any PEM data in key input
If you get this error message when upload your SSL certificate you uploaded an incorrect certificate file. Please note that if you need to include intermediate certificates, the order of certificates in the certificate file needs to be from leaf to root. If the order of certificates does not match this format Replicated will fail to recognize your certificate.
Composer install/update fails with SSL error: failed to enable crypto
If your composer commands fail with a TransportException similar to the one below after you successfully uploaded your certificate then this indicates that your local system does not trust or recognize the certificate. Accessing your installation in a browser may still work because browsers often use their own sets of CAs/certificates which are often more complete and up to date than the certificate collection on your operationg system which is used by PHP and Composer.
[Composer\Downloader\TransportException] The "https://repo.acme-website.com/acme/packages.json" file could not be downloaded: SSL operation failed with code 1. OpenSSL Error messages: error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed Failed to enable crypto failed to open stream: operation failed
You either need to add your certificate or the corresponding CA'sroot
certificate to your operating system's certificate store, or more commonly
there is an intermediate certificate required for your system to trust the key
you uploaded. The intermediate key should be supplied by the provider of the
SSL certificate and may also already be present in your browser explaining why
you can open Private Packagist pages in your browser without an error. Please
see the section about
Invalid x509 keypair for more information on how to add
your intermediate certificates to your certificate file.
Ready state command canceled: context deadline exceeded
If you move the application behind a HTTP proxy or if you change docker's config or your host system's network configuration in a way that the internal docker IPs change then replicated won't be able to check the availability of the other containers anymore. This can be fixed by rerunning the original replicated install script. This will leave your current installation in tact but rewrite the main config files and therefore update the host IP and the NO_PROXY environment.
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